← All services Service / Support Autopilot

Take 60% of your support queue off your team's plate.

An AI assistant trained on your docs that answers in 90 seconds, never hallucinates, and hands off to a human cleanly. Live in 14 days, $797/month.

Book a 15-min discovery call See pricing

Who it's for

If 60% of your support tickets are the same five questions, this is for you.

Same questions, every day. "Where's my order", "how do I cancel", "is this in stock". The 80/20 of support is highly repetitive and perfect for AI deflection.

Your team is drowning. CSAT is dropping because response times are slipping. Hiring more support reps is expensive and slow. AI scales overnight.

You have docs already. Help center, internal SOPs, product docs. We use them as the source of truth so the AI never makes things up.

What's included

Six things, all answering for you.

Trained AI assistant

We feed your help docs, FAQs, product info, return policy, and internal SOPs into the AI. It only answers from your sources, never hallucinates.

Multi-channel deployment

Web chat widget, email auto-replies, Intercom integration, Zendesk integration, Slack support channel. One brain, every channel.

Smart human handoff

When the AI cannot answer or the user asks for a human, it hands off to your support team with full context and a suggested response.

Monthly retraining

Every month we retrain on new docs, new edge cases, and any conversations the AI flagged as uncertain. The system gets sharper over time.

Quality dashboard

See deflection rate, accuracy, customer satisfaction per response, and the topics the AI is weakest on. Plain English, no analytics degree needed.

Slack or Teams alerts

When a conversation gets flagged (angry customer, refund request, churn risk), your team gets a Slack ping with the conversation link.

Real scenarios

Three things this thing actually does.

Shopify subscription brand

Scenario: 300 "where is my order" tickets a week, all answerable from the tracking number.

What it does: AI assistant on the storefront chat, trained on Shopify order data, replies in 4 seconds with the carrier, ETA, and tracking link. Escalates to a human only for late or lost orders.

Outcome: 67% of tickets resolved without a human. Support team focuses on actual problems.

B2B SaaS, $2M ARR

Scenario: Same five "how do I configure X" questions every week, on email and Intercom.

What it does: AI assistant trained on the full help center plus internal Notion docs. Answers on email, in-app chat, and Slack support channel. Hands off with full conversation context when needed.

Outcome: Mean time to first response drops from 6 hours to 90 seconds. CSAT up 14 points.

DTC skincare brand

Scenario: Customers ask "is this product right for [skin type]" before buying.

What it does: Pre-purchase AI consultant on product pages, trained on ingredient and skin-type data. Suggests products and answers questions in real time.

Outcome: Conversion rate on consulted sessions up 23%. Refund rate down 18%.

Expected outcomes

What clients see in the first 90 days.

50-70%

of tickets deflected without a human (typical, after 60 days)

90 seconds

mean time to first response, all hours

14 days

from contract to live assistant on your site

$25-50/hr

support labour replaced per hour of AI uptime

Pricing

$797/month

+ $2,500 one-time setup

No contract. Cancel any time with 30 days notice. 30-day money-back guarantee on the monthly fee.

Get started

FAQ

The questions every founder asks first.

Will it hallucinate or make things up?

No. The AI is constrained to answer only from your sources. If it does not have an answer, it says so and either takes a message or hands off to a human. We test this on launch and review weekly.

How does it handle complex or angry customers?

It detects sentiment and routing rules you set. Angry, urgent, or refund-related conversations route to a human immediately with the full context. The AI never tries to argue.

Can it integrate with my existing helpdesk?

Yes. Native integrations with Zendesk, Intercom, Help Scout, Front, and Freshdesk. Plus webhook integrations for anything else.

What about multilingual support?

Bilingual by default (English plus one other). Additional languages are $97/mo each. We support 30+ languages.